REFUND POLICY

Return and Cancellation Policy 

30-Day Return Policy

We accept authorized returns within 30 calendar days from the date the product was received by the buyer or original recipient unless otherwise specified at the time of purchase. Refunds will be done only through the Original Mode of Payment and will be processed within 10 to 45 days depending on the issuing bank of the credit card.

All authorized returns must be unused and in their original condition, including all items and components that were included in the original package.  Items being returned must not have been disassembled, mounted, modified, or damaged due to incorrect installation or user error. hyperion-parts.com will not be held responsible for installation or labor expenses, towing expenses, additional repair expenses, or rental car expenses caused by the use of wrong or defective parts during installation.

If your shipment arrived with a damaged or incorrect item, please repackage the item(s) in the original shipping container and refer to our Return Procedure (below).

Upon receiving your order, inspect all packages thoroughly for missing, damaged, or incorrect parts. If you receive missing, damaged, or incorrect parts, please call us immediately (0845 4304 888 )  or email us: info@hyperion-parts.com so we can assist you in processing a return for replacement or refund. We are not responsible for missing, damaged, or incorrect parts after 30 calendar days for all products, regardless of the party at fault. We are also not responsible for lost or stolen packages and all such claims must be processed through the shipping company.

NOT ALL PRODUCTS/PARTS ARE ELIGIBLE FOR RETURNS. 

The following parts or products are NOT RETURNABLE for whatever reason:

  1. Service Manuals (unless they are sealed and in their original condition);  
  2. Special-order products
  3. Custom-made products
  4. Painted parts 
  5. Parts that have been modified 

NOTE: Electrical parts are also not returnable if they have been plugged in or unsealed for any reason.

 

Return Procedure

Please email us at info@hyperion-parts.com with the following information about your order:

  1. Order number or PO number
  2. Customer's name
  3. Email address
  4. Contact Number
  5. Date of Purchase
  6. Part number(s) of the item(s) you want to return
  7. Part names
  8. A complete and detailed explanations as to why the part is being returned
  9. Vehicle Information

order number along with return shipping instructions will be sent through email immediately after receipt of the fully completed form. An order number is required to track and process your return

Please expect to be contacted by our agents in case additional information is required. 

If you do not have your order or PO number, please indicate when your order was purchased and the full name you used upon ordering.  
 

       Call us - Call our Returns Desk at  (0845 4304 888 )

  • Sundays to Thursdays from 9am to 11pm G M T; (6am to 8pm G M T)  
  • Fridays and Saturdays - Closed  

All items for return must be packaged securely. Please check if there are any special packaging instructions to ensure that no shipping damage occurs. We will not be responsible for damaged returns resulting from inadequate packaging.

 

Freight Charge

We are not responsible for any return freight charges unless the return is due to a manufacturer’s defect or a direct result of an error on our part.

 

Refund Processing

Refunds are normally processed and credited within 24-48 business hours after our warehouse receives your part(s). Once the returned part(s) has/have been inspected and processed, the refund will be credited to the payment method you used to buy the item(s) you ordered.  You will receive a "credit approved" e-mail the day your refund is processed.  If the purchase was made with a debit or credit card, it may take an additional 1-7 business day(s) for your financial institution to reflect the credit back on your account.

 

Core Returns

Some products have a core charge associated with them. A core is a portion of a part that can be recycled or reused by the manufacturer. Doing this lowers the manufacturing cost of new parts and helps our environment.

For this reason a product with a core charge/deposit has an additional charge associated with it. If your old part (the core) is returned to us in reusable condition we will refund you the amount of the core charge/deposit. Please call our Returns Desk at , to get instructions on returning your core. Once you have done so, simply mail back the core to the address provided along with a copy of your original receipt within thirty (30) days. 

Core returns must be for the exact same part purchased and cannot be damaged. Fluids must be drained. The customer will be responsible for the cost of shipping the core back to hyperion-parts.com.

 

Cancellation Policy

Cancellations may be accommodated if both of the below conditions are true:

  1. Order is cancelled within 15 minutes of order being placed.
  2. Order has not yet been shipped.

Orders cannot be cancelled if they have already been packed or shipped.

We will do our best to accommodate order cancellations, but if for any reason we are unable to do so, you may return the product. See our Return Policy for more details.You may cancel your order at any time prior to receiving our order confirmation. However, once an order has been confirmed, it is immediately processed for shipping. Therefore, no orders can be canceled after receiving our electronic Order Confirmation email. For any further assistance, please contact us via phone (0845 4304 888 ), or live chat, or email at info@hyperion-parts.com to speak with a customer service representative.